On the morning of October 16th, 2019, we noticed a data processing delay on the server that we use for Awair services (Dashboard, Mobile App, and Developer APIs). Although all Awair services showed a “disconnected” status or did not return data, the problem was not the connection, but the server’s inability to process and display data.
By 12pm (PST) on October 17th, we were able to resolve all data processing bottlenecks and retrieve the vast majority of the data that was collected during the 27-hour backlog period. As we implemented those fixes on October 17th, however, we were unable to capture data during a select few periods:
In the Awair app and Omni Dashboard, you can expect to see your missing air quality data from October 16th and 17th restored, with the exception of the three gap periods listed above.
Thank you for your patience over the last couple days. Please reach out to us if we can offer further assistance at email@example.com.